#1 in Customer Satisfaction.
Every quarter both Dish Network and DirecTV rank the customer satisfaction of all their retailers nationwide. Columbia Basin Satellite is consistently the ONLY retailer to obtain the highest ranking of customer satisfaction in the Columbia Basin for both Dish Network and DirecTV.
We are not a 1-800 number.
We are local provider of Dish Network and DirecTV with national prices. Just like with insurance if you sign up through a local agent you get local service. The price is still the same. If you sign up through a 1-800 number for Dish Network or DirecTV you don't get local service. If you sign up through Columbia Basin Satellite, you contact us directly without having to wait a week or more for a technician to help you. Most issues we can solve over the phone in a fraction of the time of an inexperienced person in a call center. Every day we have people tell us they regretted signing up through a 1-800 number for Dish Network or DirecTV and wished we could help them instead of a call center out of town.
The Satellite Experts Since 1984.
We have been offering satellite TV to our customers since 1984. Columbia Basin Satellite is older and more experienced than 98% of all satellite retailers in the United States, so when you need us we are there for you. In fact we have been in business longer than Dish Network or DirecTV!
We do Commercial Installations.
We handle approximately 70% of all commercial accounts in the Tri-Cities for Dish Network and DirecTV. We also conduct the routine service at all major hotels in the Columbia Basin. What this means to you is that you get service that has met the high standards of Hanford, Marriott, Tri-City Racquet Club, Legacy Square Apartments, and many more.
We have our own showroom.
Want to speak to a real person face to face? Want to see how the equipment works or see the quality of picture. You can compare Dish Network and DirecTV side by side. Stop by and we'll be happy to help.
We are the largest satellite retailer in the Tri-Cities.
So what does this mean? We have built a reputation based upon honesty, integrity, and excellent customer service. Just ask any customer of ours and we're confident they will say the same. In fact, most of our sales for both Dish Network and DirecTV come from the referrals of our happy customers.
Our installers work for us.
Frequently installers for Dish Network and DirecTV are subcontracted out by out of town retailers but our installers actually work for us. This means that if we don't do it right we fix it at no cost to you. Columbia Basin Satellite specializes in customized and high end needs so if it can be done, we can do it.
Offering both Dish Network and DirecTV.
Columbia Basin Satellite is the FIRST retailer in the Tri-Cities to offer both Dish Network and DirecTV. If you call either provider they will tell you they are the best. So what's the truth? We carry both because we want to provide our customers an honest answer as to which is better. We can consult with you about which provider fits your needs better.
No hidden fees.
At Columbia Basin Satellite we strive to disclose all details and fees for both Dish Network and DirecTV to our customers up front. This way you are never left with costly surprises at the time of installation or on your first bill.
BEST Promotion Guarantee.
If you find a better deal on anywhere on Dish Network or DirecTV simply bring the promotion into our office before you sign up and we'll beat it.
